HP Service Manager                                               

HP Service Manager is the leading software at the core of HP’s ITIL-based service management solutions and delivers comprehensive support to all your IT service processes.

HP Service Manager is a high-performance and fully integrated software suite offering the ultimate in scalability with a proven track record within the largest global customer environments. When used in conjunction with other HP BTO solutions, such as uCMDB, Asset Manager, the Business Availability Center (BAC) and the Project and Portfolio Management Center (PPM), the HP Service Manager delivers a networked solution platform that lets you take a lifecycle approach to IT service management across your entire infrastructure.

Over the course of its development, HP Service Manager has achieved unrivalled levels of flexibility and performance, in part from being combined with other industry-leading service solutions, including Tivoli Service Desk in 2002 and HP Service Desk in 2006.

HP has managed to enrich this platform and enhance its out-of-the-box functionality even further by incorporating best-practice ITIL-based standard workflows. Add to this the best practices from Clientfocus, and this powerful combination lets you significantly accelerate project implementation and configure effective functionality with a minimum of effort and expense.